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COVID-19 Response and Precautionary Measures

As part of Gray Line Worldwide, Gray Line Tennessee has been committed to responsible tourism and traveler safety for the past 110 years.

At Gray Line Tennessee, we promise to follow the cleaning recommendations from the Centers for Disease Control (CDC) and other governing bodies and implement changes that are important to our guests.

Using your feedback and the best available guidance, here are the steps we’re taking to protect you and our employees, as we work to stop the spread of COVID-19 and help us all enjoy Nashville safely.

Gray Line Tennessee is also proud to be a part of Nashville’s Good to Go program — a hospitality safety program courtesy of Nashville Convention & Visitors Corporation.

This new training and certification program offers customers greater peace of mind about a company’s adherence to the most current policies suggested by leading infectious disease experts in America. We proudly display the Good to Go signage at our ticket kiosks and sales locations.

Visit GoodtoGoNashville.com for more information.

Daily Employee Wellness Checks

a close up of a logoWe ask all of employees (and customers) to remain home if they are not feeling well. At the beginning of each shift, we are requiring our drivers to complete a daily wellness check. Every employee is asked to certify that they do not have a fever above 100⁰F and that they are not experiencing any symptoms associated with the coronavirus.

Cleanliness and Sanitization

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Before and after every trip, we thoroughly disinfect each bus according to CDC recommended guidelines.

 

Sanitation Stations & Social Distancing on Every Vehicle

a close up of a logoFor the protection of our guests and employees, we’ve installed hand sanitizer stations at the entrance of every vehicle. We’ve also roped off the first row of all of our trolleys and we’ve  installed plexiglass behind our drivers on our double deckers to help ensure a safe social distance between our guests and their driver.

Additionally, all employees are required to wear face masks while serving customers (as mandated by the Governor’s four-phase reopening plan), and drivers will step off their vehicles before guests enter and exit.

We do not require our guests to wear face masks, but we do encourage you to wear them when you are within 6’ of another guest outside your household.

Always Open

a close up of a plateSince 1973, we’ve been there for our customers’ travel needs — and now is no different. Even throughout these unprecedented times we have not experienced a single report of sickness or illness from our employees. We are committed to continuing to serve you.

Enjoy your tour and have fun, knowing that you can trust our team to provide the safest environment possible. Thank you for choosing to tour with us and have a wonderful day in Nashville.

 

Capacity & Schedule

a close up of a logoAs we follow best practices and guidelines, many of our vehicles will operate below full capacity to give you plenty of room to spread out. Additionally, we have modified our schedules to best serve our customers and meet your needs for tour times.

Our website is updated in real-time to reflect our tour schedule, and we will communicate with our customers promptly about any scheduling changes, if they are necessary.

 

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Frequently Asked Questions

 

Nashville is using a guide called “Roadmap for Reopening Nashville.” What Phase is Nashville currently operating?

  • Nashville is currently at PHASE 2. Details about this phase can be found by clicking this link.

 

What are the normal cleaning procedures for your vehicles?

  •  We professionally clean all vehicles before every use, which includes cleaning floors, seats, overhead compartments, lavatory, and other areas. We only use disinfectant supplies that are approved by the CDC and are appropriate and safe for the specific application.

What are your updated cleaning procedures for your vehicles?

  •  Interior hard surfaces are cleaned with disinfectant after each trip. This includes door handles, arm rests, overhead controls, and driver areas.
  • Interior soft surfaces are cleaned with disinfectant after each trip, including seats and seat belts.
  • Hand sanitizer is available at the entrance of all vehicles and in lavatories (where applicable).
  • Drivers have face masks and disposable gloves available to them to use at their discretion.

Are face masks and hand sanitizer available for customers?

  • Hand sanitizer is available on all Charter buses and tour vehicles, including our trolleys and double deckers. Masks have been provided for the drivers and guides, but they are not available for passengers.

Are passengers required to wear masks while on buses or tours?

  • Passengers are not required to wear masks but we encourage everyone to follow the CDC Guidelines for protecting yourself against COVID-19.

What measures have you taken for social distancing on buses for Charter group trips?

  •  The first row of seats (four seats) behind the driver have been blocked off to provide six feet of social distancing between the passengers and the driver.

Are Charter passengers required to social distance?

  • We do not further limit passengers count below the seating capacity of the vehicle.
  • It is up to the client to determine any additional precautions that need to be taken, up to and including social distancing and the wearing of masks.

Is there social distancing on Sightseeing tours?

  • Yes, the Music City Hop On Hop Off Trolley tour is operating at 50% capacity. The Nashville City Tour on the Double Decker has limited capacity. We offer brochures on this tour with diagrams of suggested seating for social distancing.

What tours are you currently operating?

  • Nashville City Tour
  • Music City Hop On / Hop Off Tour

Is Gray Line Black Car currently taking reservations?

  • Yes, we are taking reservations for Black Car services.

Are there any social distancing requirements for Black Car services?

  • Yes, we are currently not accepting reservations for Sedans in order to help promote
    social distancing.

When will the line runs begin again for the Casinos?

  • Tropicana Casino is open, but they are not allowing Bus Groups at this time. Their website
    states that they will not start these again until mid-July or a time that social distancing
    allows for safe travel.

Are there any bus trips going to Tunica Casinos?

  • No, there are no scheduled line runs or trips scheduled for Tunica Casinos.

What are your current hours of operation?

  • Riverfront Train Station:

▪ Monday – Friday 8 a.m. – 6 p.m.
▪ Saturday – Sunday 8 a.m. – 5 p.m.

  • 2nd & Broadway:

▪ Thursday-Saturday 9 a.m. – 5 p.m.